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Frequently asked questions

Product

Is lye dangerous when used as a soap ingredient?


No, it isn't – as long as the recipe is formulated correctly and the ingredients are measured properly, there will be no trace of lye left in cured soap.

We can look to Chemistry for the best explanation for why this is so. Soap is made through a chemical process known as saponification, whereby lye reacts with a fat or an oil to produce soap and glycerin. After the chemical reaction is complete, there is no lye left, as it has been used up during the reaction.
We like to add more oil to help neutralize the lye and boost the moisturizing properties of our soap. This is called "superfatting."

In sum: soapmaking requires lye, but the final product has no lye in it. Only soap and glycerin will ever come in contact with your skin – not lye.




Is your soap safe for kids?


Yes! We take extra care to measure all of our ingredients properly using measuring scales so that the soap will be safe for anyone who uses it – including children. They may confuse our soap for food, though, so please make sure they don't try to eat it!




Is it possible to make soap without lye?


Nope. Though there are people out there that claim to use "lye-free" or "glycerin only" soap, the fact remains that for a soap to be a true soap, it has to be made using lye and fat or oil. Just ask the US FDA!




Is soap made with lye harsh?


Not at all. In fact, we find that soap made using lye and fat or oils has a quality and gentleness that is difficult for commercial cleansers to match. We include many skin-loving plant-based oils in our formulation to make sure that your skin is moisturized and happy!

Here's another truth bomb – if a commercial "soap" does not have lye as one of its ingredients, then isn't a true soap, by regulatory standards. It's actually a synthetic detergent product! Don't believe us? Let the US FDA convince you.




Are your products safe for pregnant women?


Yes, we ensure that our formulations are safe before releasing them. Nevertheless, it's always wise to consult your doctor about the ingredients in our products, and whether or not they are safe for you to use. This is precisely why we make sure ingredients lists are easy to find.

When we use essential oils, we closely adhere to the standards put forth by the IFRA. We also use fragrance oils in other soaps, again within the limits set by the IFRA. However, if you want to avoid essential oils completely, don't fret – we are developing products just for you! Stay tuned.





Custom orders

What are the dimensions and weight of each bar of soap?


Each bar of soap weighs approximately 90-100g and has dimensions of 7cm length x 6.7cm height x 2cm width.




What is your lead time for custom orders?


Our lead time for custom orders is 3-4 weeks, but this may vary depending on the amount of soaps ordered, the requirements, and the volume of orders we're handling at the time. We'll be sure to let you know immediately if any adjustments to our lead time have to be made.




Can I request a scent that isn't on the list?


Our list of scents is fixed for the time being because working with a new one takes a lot of experimenting to see how it affects the soap's final look. But we're always working to expand our scent library, so we'll update it as often as we can.




Do you have a minimum order quantity?


Yes we do! Please see the section on our existing designs for the minimum order quantities for each design. This is because we make custom orders from scratch every single time. However, if you want to order a small amount of soap, you can always ask us which designs we have on hand!





Shipping and refunds/returns

What is your shipping policy?


  • For standard shipping, costs are calculated according to the total weight of your order.
  • Our standard shipping partner is NEXGO Express (Metro Manila orders only). Prices range from P49-P109 depending on the weight of your order.
  • For on-demand deliveries within Metro Manila, we use Mr. Speedy/GrabExpress/Lalamove. Shipping cost varies depending on your location.
  • For provincial locations, you can order through our Shopee store.
  • For items that are on-hand, expect your order to be processed and shipped out within 2-3 days of payment confirmation.
  • With our standard shipping option, orders usually arrive within 2-3 days of ship out.
  • We ship on business days (Mon-Sat, excluding national holidays).
  • For international orders: our apologies, but we cannot ship internationally just yet! Trust us, we're working on it. :)
  • We may need more time to ship during the holiday season! We apologize for any inconvenience this could cause.




What is your refund/returns policy?


We don't accept refunds, exchanges, or returns, except in the following instance:

  • If we shipped you the wrong item by mistake. If this happened to you, please contact us via email (saipo.soap@gmail.com) and we will ship the correct item back to you at no additional cost.





Payments

What are your payment methods?


We accept offline payment via bank transfer and bank deposit to BDO, BPI, and Security Bank. We also accept payments via PayPal.





Samsung Members Promo

I'm a Samsung Members App user! How do I get FREE SHIPPING for my P1500 Metro Manila order?


Find us on the Samsung Members App and redeem the deal! Please read the Terms & Conditions as well as follow the instructions carefully.





Business Hours

Mon - Sat 9AM - 7PM

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